Rebecca Jones from Dysart & Jones Associates presented this last session which I attended on day 1. This was an excellent session although a little dense for my tired brain to handle. Ms. Jones discussed the selection of different measures in determining an organization's, and in particular a library's, effectiveness. One key point on which the rest of the presentation was built were that a measure, by definition, either have a beginning point or a goal (end point) against which the measuring is done, which seems to be something often forgotten. Meaningful measures:
- Matter to you and your stakeholders
- Demonstrate that the library makes a difference
- Focus attention on what is being done & what is most important for the organization
- Are critical for managing, planning and decisionmaking
- Are organization-dependent and must be connected to strategic directives to employers.
She noted in particular a book
Measuring for Results : The Dimensions of Public Library Effectiveness by Joe Matthews as a key reference.
This session, I think, will be one to review again later with the conference CD-ROM.
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